Refund Policy

Our products are made with love, and we’re sure you’ll love them too. Please review your order carefully before confirming your purchase. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not offer refunds or exchanges for any products purchased directly from us at www.au-ra.shop except in the case of:

• Defective or damaged item(s)
• Incorrect item(s) sent

If your item(s) arrive damaged or defective and you would like a refund or replacement, please contact us at hello@au-ra.shop within 2 days of the delivery date. Be sure to include your order number, shipping address, and clear photo documentation of the issue for our team to review.

We appreciate your understanding and thank you for being part of the Au:ra community!