Privacy Policy

At Au:ra, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases from our store.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping address, payment details.
Order Information: Details about your order history, including products purchased, payment method, and delivery preferences.
Technical Information: Information about your device, IP address, browser type, and cookies used during your visit to our website.

How We Use Your Information

We use the collected data for the following purposes:

Processing Orders: To fulfil and manage your orders, including payment processing, shipping, and customer support.
Marketing and Communication: With your consent, we may use your email to send promotional emails about our products, offers, or news. You can opt out of marketing communications at any time.
Improvement of Services: To analyse customer behaviour and improve our products, services, and website experience.
Legal Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

How We Protect Your Data

We use a variety of security measures to protect your personal information, including encryption technologies and secure payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We will not sell or rent your personal information to third parties. We may share your information with trusted third parties to help us operate our business, such as payment processors and delivery services (e.g., Royal Mail). These third parties are required to maintain the confidentiality of your information. We may also disclose your information if required by law or in response to a legal request by government authorities.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that store information about your preferences. You can control cookie settings through your browser, but disabling cookies may affect some features of our website.

Your Data Rights

As a customer in the UK, you have certain rights regarding your personal data, including:

Access: You have the right to request access to the personal data we hold about you.
Correction: You can update or correct any inaccurate or incomplete data we hold.
Deletion: You may request the deletion of your data, subject to certain legal exceptions.
Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails. To exercise any of these rights, please contact us at [insert contact details].

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Email: hello@au-ra.shop